We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, items must meet all of the following conditions:
Be in the same condition as received
Unused and unworn
Include all original packaging, parts, and accessories
Include proof of purchase (receipt or order confirmation)
Items returned that do not meet these conditions may be refused or returned to the customer at their expense.
To request a return, please contact us at:
📧 support@groundforcetoolsandequipment.com
Once your return request is reviewed and approved, we will provide:
The return address
Detailed return instructions
Items sent back without prior approval will not be accepted.
All approved returns are processed by mail.
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or incorrect, return shipping will be provided at no cost to you.
All Other Approved Returns
For returns due to reasons such as ordering the wrong item or changing your mind, the customer is responsible for return shipping costs.
Some products are shipped directly from the manufacturer’s warehouse.
For these items:
Returns are eligible within 30 days of delivery, in accordance with manufacturer return guidelines.
Manufacturer verification (such as photos or videos) may be required before return approval.
Free return shipping applies only to defective, damaged, or incorrect items.
For all other approved returns, the customer is responsible for return shipping costs and any applicable manufacturer fees.
Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us as soon as possible at
📧 support@groundforcetoolsandequipment.com
We will evaluate the issue and work with you to resolve it promptly.
We do not offer direct exchanges.
The fastest way to receive a different item is to:
Request and complete an approved return, and
Place a new order separately.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds are issued to the original payment method used at checkout
Refunds are processed within 10 business days after inspection
Please note that your bank or payment provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at
📧 support@groundforcetoolsandequipment.com
Conditions Apply
We currently ship only within the United States.
Returns:
● We do not accept returns for used equipment. Examples:
● If a unit is has had any oil or gas added
●Crack fill, sealer, or other consumables have been added
●Burners (including ceramic cartridges) have been lit
●etc…
● Returns will only be accepted for products ordered within 45 days.
●Products will be inspected and must be in re-sellable condition to be eligible
for reimbursement.
● Return shipping charges are the responsibility of the customer, including any
brokerage and handling charges.
● A 25% restocking fee will apply to any spray system, melter or infrared system.
● If an order is returned to sender for any reason, customer will be responsible for any
re-shipping charges, including the return shipping charge
Refunds/Returns & Processing Fees
Refunds and Returns may be subject to a processing and administrative fee depending on the stage of the order, booking, or fulfillment process at the time of cancellation. Fees may include payment processing charges, scheduling costs, preparation work, or other non-recoverable expenses already incurred.
For any questions regarding returns or refunds, please contact us at:
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